Privacy Policy

01Information We Collect

From Consumers (Callers / SMS Recipients)

When you send an SMS to a phone number powered by SmartStack IQ, we collect:

• Your mobile phone number
• The content of your text messages
• Timestamps of inbound and outbound messages
• Any information you voluntarily provide (name, address, job description)

From Business Clients

When a business subscribes to SmartStack IQ, we collect:

• Business name, contact name, phone number, and email address
• Billing information (processed securely through our payment processor)
• Business configuration data (hours, service area, trade type)

Automatically Collected

When you visit our website or use our dashboards, we may automatically collect IP address, browser type, device type, referring URLs, and pages visited.

02SMS Messaging — Consent & Opt-Out

How to Opt Out (STOP)

You may opt out of SMS messages from a SmartStack IQ-powered number at any time. We honor the following standard carrier opt-out keywords:

After opting out, you will receive one final confirmation message and no further messages will be sent from that number.

How to Get Help (HELP)

Reply HELP to any SmartStack IQ message to receive contact information for the business and instructions on how to reach us. You may also email support@smartstackiq.com for assistance.

Re-Subscribing

If you have previously opted out and wish to re-subscribe, reply START or YES to the same number.

03Mobile Information Sharing Policy

Specifically, SmartStack IQ will not:

• Sell your phone number or message data to data brokers, advertisers, or marketing companies
• Share your mobile information with affiliate marketing networks
• Use your phone number to send you marketing messages unrelated to the business you originally contacted
• Provide your information to third parties for their independent marketing purposes

Limited sharing may occur only in the following circumstances, all of which are necessary to operate the service:

• The subscribing business: The home service business you contacted receives your message content and contact information in order to respond to your inquiry.
• Twilio (carrier infrastructure): SMS messages are transmitted via Twilio's carrier network. Twilio processes message content solely to deliver messages and is bound by its own privacy policy and carrier regulations.
• Anthropic (AI processing): Message content may be processed by Anthropic's Claude AI to generate response text. This processing is subject to Anthropic's data handling policies and is used solely to generate the reply you receive.
• Legal compliance: We may disclose information if required by law, subpoena, or court order.

04How We Use Your Information

We use collected information to:

• Deliver automated SMS responses to your inquiries on behalf of the business you contacted
• Maintain conversation history to provide context-aware follow-up messages
• Detect message urgency and notify the appropriate business personnel
• Schedule follow-up messages at intervals you have implicitly consented to by initiating contact
• Provide business clients with analytics about their inbound conversation volume and lead capture rates
• Operate, maintain, and improve the SmartStack IQ platform
• Comply with applicable laws and regulations, including TCPA and CTIA messaging guidelines

05Data Retention

Conversation data (phone numbers and message content) is retained for as long as the subscribing business maintains an active SmartStack IQ account, plus a reasonable period thereafter for legal and operational purposes.

If you opt out via STOP, your phone number is flagged as opted-out and no further messages will be sent. Your historical message data may be retained for compliance and dispute-resolution purposes.

Business clients may request deletion of conversation data associated with their account by contacting us at support@smartstackiq.com.

06Third-Party Services

SmartStack IQ uses the following third-party services to operate the platform:

• Twilio — SMS delivery infrastructure. Twilio is a registered Communication Service Provider and complies with all applicable carrier and TCPA requirements.
• Anthropic — AI language model (Claude) used to generate SMS reply content.
• Supabase — Database hosting and storage for conversation and business data.
• DigitalOcean — Cloud infrastructure hosting.

Each of these providers operates under their own privacy policies and data processing agreements. We do not authorize any of these providers to use your information for their own marketing purposes.

07Security

We implement reasonable technical and organizational measures to protect your information, including:

• HTTPS encryption for all data in transit
• Row-level security and access controls on our database
• Twilio signature validation to authenticate inbound webhook payloads
• HTTP-only, SameSite cookies for authenticated dashboard sessions

No method of electronic transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately at support@smartstackiq.com.

08Your Rights

Depending on your location, you may have the right to:

• Access — Request a copy of personal information we hold about you
• Correction — Request correction of inaccurate information
• Deletion — Request deletion of your personal information
• Opt-out — Opt out of SMS messages at any time by replying STOP
• Portability — Receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at support@smartstackiq.com. We will respond within 30 days.

09Children's Privacy

SmartStack IQ is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

10Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated to active business clients via email. Continued use of the service after changes are posted constitutes acceptance of the updated policy.

11Contact Us

For privacy-related questions, opt-out requests, or data deletion requests:

• Email: support@smartstackiq.com
• Website: smartstackiq.com

SmartStack IQ operates as a business-to-business SMS automation platform. If you received an unwanted text message from a number powered by SmartStack IQ and wish to stop receiving messages, reply STOP to that number. We will honor your request immediately.